Program Manager for Scheduling and Operations
6 days ago
Redwood Family Care Network is a leading provider of innovative home and community-based services to individuals with intellectual and developmental disabilities. We are committed to delivering world-class, person-centered care that enriches the lives of our clients.
We are seeking an experienced Program Manager for Scheduling and Operations to join our team in the Kent Area. This critical role will ensure effective staffing coverage for our clients, providing support and guidance to our staff members.
The successful candidate will have extensive knowledge of DSHS policies and procedures, as well as experience working within a business, social services, or educational setting. They will be able to identify potential areas of compliance vulnerability and risk, assisting in developing/implementing corrective action plans for resolution of problematic issues.
This is a challenging yet rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities. The ideal candidate will be comfortable working in a fast-paced environment, managing multiple priorities, and adapting to changing situations.
As a Program Manager for Scheduling and Operations, you will have the opportunity to make a meaningful impact on the lives of our clients and their families. You will be part of a dynamic team that is passionate about delivering high-quality services and making a positive difference in our community.
In this role, you will:
- Coordinate and schedule all employee coverage for shifts, leave, vacation, etc.
- Maintain updated schedules and agency phone list
- Ensure scheduled employees have met minimum training requirements before working alone with clients
- Provide supervision and training of House Managers and support staff on timesheet and mileage chart completion, leave policy, inexcusable absences
- Create monthly payroll reports ensuring accuracy of hours/mileage reported
- Ensure employee compliance with attendance related policies. Updates attendance tracking spreadsheet
- Provide support for Program Directors and Managers as needed including providing schedule updates for on call managers
- Build and maintain rapport with clients and programs
- Maintain and updates staffing spreadsheets in the drive for each program
- Follow all agency policies and procedures
- Has extensive knowledge of WAC's and DSHS policies related to residential services
- Acts as Crisis On-Call Responder when designated
- Attends team meetings and training as required
- Acts as a positive role model. Treats clients with dignity and respect
- Communicates and coordinates with outside agencies for the benefit of the clients
Benefits include a competitive salary range of $28-$30 per hour, depending on experience. If you are a motivated and compassionate individual who is passionate about delivering exceptional services to individuals with intellectual and developmental disabilities, we encourage you to apply for this exciting opportunity.
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