Customer Service Lead, CA
2 days ago
Dunn-Edwards is a leading paint manufacturer that prides itself on delivering high-quality products and exceptional customer service. With a rich history spanning over 90 years, our company has grown from a small family business to a renowned industry leader.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Lead to join our team in CA. As a key member of our store management team, you will be responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Key Responsibilities- Model outstanding customer service and selling skills to deliver exceptional guest experiences.
- Allocate staff and resources to maintain a well-stocked sales floor and organized stock areas.
- Build trusted partnerships with our painting professionals to provide expert advice and support.
- In absence of the Store Manager and Assistant Store Manager, take full responsibility for all store operations.
- Process and complete transactions accurately and efficiently.
- Uphold Dunn-Edwards' store vision of fast and reliable service.
- Four years of High School with diploma or GED equivalent.
- Previous experience in a shift supervisory role is a plus.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Valid drivers license is required.
- Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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