Box Office and Ticketing Team Lead

7 days ago


Las Vegas, Nevada, United States The Smith Center Full time
Key Responsibilities">
  • Oversee and supervise day-to-day call center and box office operations in partnership with Ticketing & Box Office Management.
  • Develop and present daily event briefings for Ticketing and Box Office Representatives.
  • Assure Ticketing and Box Office Representatives are equipped with up-to-date information regarding pre-sales, on-sales, and promotions.
  • Ensure all Ticketing and Box Office Representatives adhere to company's Ticketing operations policies and procedures.
  • Support with calls, emails, web chat, social media, and other communication tools during high-volume periods.
  • Supervise phone queues to ensure high-quality guest interactions, appropriate duration of guest interactions, and adherence to standards of care and accuracy.
  • Coordinate shift changes and breaks with Ticketing and Box Office Management.
  • Under Ticketing and Box Office Management guidance, oversee Cisco Call Flow Administration and monitor Ticketing email inbox.
  • Generate reports as needed to support the management team with daily operations and implement strategies to collect guest demographic data as specified, while maintaining data integrity.


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