Customer Service Representative

18 hours ago


Rock Springs Rd Virginia USA, United States PF Management Group Full time
{"title": "Member Services Representative", "description": "Key Responsibilities

We are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative.

Customer Service/Front Desk Activities

  • Greet members and guests, providing exceptional customer service and ensuring a positive experience.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

  • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance

  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.

Why Join Our Team?

Contribute to changing people's lives every day by helping us create a healthier Planet.

Work hard and play hard with an amazing group of talented, dynamic professionals.

", "lang_code": "en-US"}

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