Customer Service Representative
18 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative.
Customer Service/Front Desk Activities
- Greet members and guests, providing exceptional customer service and ensuring a positive experience.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
Member Accounts
- Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.
Club Cleanliness and Maintenance
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
Why Join Our Team?
Contribute to changing people's lives every day by helping us create a healthier Planet.
Work hard and play hard with an amazing group of talented, dynamic professionals.
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