Senior Patient Service Representative
3 weeks ago
The Senior Patient Service Representative provides on-site leadership for daily operations in a medical office setting. This role serves as a liaison between healthcare providers and patients to ensure seamless delivery of care and services.
Key Responsibilities- Assist patients with check-in and check-out processes, ensuring accurate completion of necessary paperwork.
- Educate patients on post-care instructions and their healthcare coverage responsibilities.
- Scan medical insurance information and obtain authorizations from carriers for medications or referrals to specialists as needed.
- Manage lab reports, consultations, office notes, and messages for placement in patient charts.
- Pull charts for licensed practitioners or front desk staff as needed and file completed charts appropriately.
- Forward records to healthcare organizations or other parties as directed.
- Assist physicians in obtaining patient results and scheduling office appointments when necessary.
- Maintain inventory of medical supplies, immunizations, and equipment, requesting supplies in a timely manner.
- Perform routine maintenance of medical equipment, including logging daily temperatures of refrigerators and freezers.
- Log all samples received with expiration dates, manufacturers, and lot numbers.
- Record all distributed samples by patient name, date, and number of samples given.
- Check expiration dates on stored medications and immunizations on a weekly basis and maintain records of expired items discarded.
- Record all injections and immunizations in medication logs and patient charts.
- Perform NYS immunization transmissions as necessary.
- Handle patient inquiries regarding office procedures and policies.
- Review correspondence, memoranda, and routine reports, communicating with the Office Manager as needed.
- Oversee the daily schedule for physicians.
- Ensure compliance with HIPAA regulations.
- Minimum one year of customer service and/or medical office experience preferred.
- Medical Assistant experience preferred.
- High School Diploma or equivalent required.
- MA or Order Entry certificate preferred.
Bon Secours Charity Medical Group is a regional network of primary care physicians and specialists, part of Bon Secours Charity Health Systems. We offer a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings, and tuition reimbursement.
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Senior Patient Service Representative
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Goshen, New York, United States Health Alliance Full timeJob SummaryThe Senior Patient Service Representative provides on-site leadership for daily operations in a medical office setting. This role serves as a liaison between healthcare practitioners and patients to ensure seamless delivery of care and services.Key ResponsibilitiesAssist patients with check-in and check-out processes, ensuring accurate completion...
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Senior Patient Service Representative
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Patient Services Representative
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Patient Services Representative
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Patient Service Representative
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Patient Financial Services Coordinator
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