Senior Patient Service Representative

3 weeks ago


Goshen, United States Health Alliance Full time
Job Summary

The Senior Patient Service Representative provides on-site leadership for daily operations in a medical office setting. This role serves as a liaison between healthcare providers and patients to ensure seamless delivery of care and services.

Key Responsibilities
  • Assist patients with check-in and check-out processes, ensuring accurate completion of necessary paperwork.
  • Educate patients on post-care instructions and their healthcare coverage responsibilities.
  • Scan medical insurance information and obtain authorizations from carriers for medications or referrals to specialists as needed.
  • Manage lab reports, consultations, office notes, and messages for placement in patient charts.
  • Pull charts for licensed practitioners or front desk staff as needed and file completed charts appropriately.
  • Forward records to healthcare organizations or other parties as directed.
  • Assist physicians in obtaining patient results and scheduling office appointments when necessary.
  • Maintain inventory of medical supplies, immunizations, and equipment, requesting supplies in a timely manner.
  • Perform routine maintenance of medical equipment, including logging daily temperatures of refrigerators and freezers.
  • Log all samples received with expiration dates, manufacturers, and lot numbers.
  • Record all distributed samples by patient name, date, and number of samples given.
  • Check expiration dates on stored medications and immunizations on a weekly basis and maintain records of expired items discarded.
  • Record all injections and immunizations in medication logs and patient charts.
  • Perform NYS immunization transmissions as necessary.
  • Handle patient inquiries regarding office procedures and policies.
  • Review correspondence, memoranda, and routine reports, communicating with the Office Manager as needed.
  • Oversee the daily schedule for physicians.
  • Ensure compliance with HIPAA regulations.
Requirements
  • Minimum one year of customer service and/or medical office experience preferred.
  • Medical Assistant experience preferred.
  • High School Diploma or equivalent required.
  • MA or Order Entry certificate preferred.
About Us

Bon Secours Charity Medical Group is a regional network of primary care physicians and specialists, part of Bon Secours Charity Health Systems. We offer a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings, and tuition reimbursement.



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