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Customer Service Manager
2 months ago
Hannaford Supermarkets is seeking a highly skilled Customer Service Manager to lead our front-end team. As a key member of our store operations, you will be responsible for ensuring exceptional customer service and a seamless shopping experience.
Key Responsibilities- Lead and manage front-end associates to meet business traffic requirements and minimize customer inconvenience.
- Assign tasks and duties to front-end associates during idle periods to optimize productivity.
- Assist in special projects and perform other functions as assigned by management.
- Support and comply with all company safety standards and maintain a safe working environment.
- Observe and report any abnormal customer behavior to management.
- Secure front-end change drawers and protect company assets at all times.
- Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations.
- Perform cashier and/or bagging functions as needed.
- Perform service desk/kiosk and bookkeeper functions if trained.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions (18 years of age).
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Handle cash pickups and change orders as requested and log as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
- Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
- Treat all associates with fairness, dignity, and respect.
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.