Senior Technical Specialist
1 week ago
The Technical Systems Specialist will be responsible for managing physical security system support to meet service level agreements. This includes analyzing system performance, resolving complex system issues, and providing Tier 3 support to the system administration team.
Key Responsibilities- Manage physical security system support to meet service level agreements
- Analyze system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Program and integrate entire systems at the global level
- Use advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors, and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions, including system backups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
- Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
- Perform and manage PITCOs
- Provide on-site system support post-deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assist with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with the engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced-level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegate tasks and provide support to Level I and II Electronics Technical Specialists
- Use 60% or 90% designs to develop and build out PITCO
- Read blueprints, schematics, and statements of work (SOW)
- Ensure PITCO build-outs adhere to statements of work (SOW)
- Coordinate with field personnel and/or the engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensure all tickets are addressed and closed
- Conduct research and development on new system manufacturers (i.e., access control, intrusion detection, and closed-circuit television systems)
- Perform all duties with minimal direct supervision
- Active Security Clearance of TS/SCI w/ Polygraph REQUIRED
- Requires 15+ years of experience with a High School Diploma or 13+ years of experience with an Associate's, including 12 or more years of experience with installation, troubleshooting, and/or testing of electronic security systems
- Requires reliable attendance at customer site during work hours required by customer
- Vendor certifications for electronic systems
- Hirsch, BOSCH, Aiphone, Commend equipment knowledge
- Analog and Digital Video equipment knowledge and experience
- CAD experience on building typical and installation packets for field use
- Ability to write SOP's for MATOC (ESS Install) projects
- Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
- Exposure to computer screens for an extended period of time
- Sitting for extended periods of time
- Reach by extending hands or arms in any direction
- Finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
- Listen to and understand information and ideas presented through spoken words and sentences
- Communicate information and ideas in speaking so others will understand
- Read and understand information and ideas presented in writing
- Apply general rules to specific problems to produce answers that make sense
- Identify and understand the speech of another person
Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
EOE Minorities/Females/Protected Veterans/Disabled
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