Senior Network Operations Specialist

4 weeks ago


Annapolis, Maryland, United States Belcan Full time
Job Summary:

Belcan is seeking a highly skilled Sr. Network Operations Technician to join our team. As a key member of our operations team, you will be responsible for monitoring and maintaining our network infrastructure, ensuring high availability and performance.

Key Responsibilities:

  • Monitor network management systems and engage with telecom providers to resolve issues.
  • Track incident details and update information in the incident management tool in a timely manner.
  • Solve systems and network problems with limited scope and complexity.
  • Apply technical knowledge to oversee high availability IP networks, messaging systems, and data communications equipment.
  • Identify resolutions for routine technical queries from customers and business units.
  • Take guidance from team members or management to resolve less routine issues.
  • Work with senior team members to resolve moderate to complex issues with critical customer services.
  • Use discretion to interpret and apply established processes where errors could cause prolonged or wider spread failures.
  • Monitor and troubleshoot system performance, resolve or escalate network issues.
  • Understand deployment, configuration, and maintenance routines and develop tools to improve efficiency.
  • Participate in network solutions design and configurations.
  • Analyze issues and provide customers with guidance to resolve problems.

Requirements:

  • Must be a US Citizen.
  • HS Diploma/GED with 2 years of experience or AA/AS degree with 1-2 years of relevant experience.
  • Network+ Certification.
  • Knowledge of TCP/IP networking protocols, computer hardware, and software interconnection and interfacing.
  • Knowledge and understanding of ITIL/ITSM concepts and practices.
  • Experience troubleshooting Cisco devices.
  • Experience with HSRP/BGP routing protocols.
  • Strong Customer Service skills.
  • Must have great focus and attention to detail.
  • CCNA Certification preferred.
  • Knowledge of Remedy, Netcool, Office 365, ServiceNow preferred.


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