Network Operations Specialist

4 weeks ago


Annapolis, Maryland, United States Donatech Full time
Job Summary

Donatech is seeking a highly skilled Network Operations Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring and maintaining the integrity of our network infrastructure. This includes troubleshooting and resolving technical issues, as well as collaborating with cross-functional teams to ensure seamless service delivery.

Key Responsibilities

• Monitor network management systems and engage with telecom providers to drive restoration efforts
• Track incident details and update information in the incident management tool in a timely manner
• Solve systems and network problems/questions with limited scope and complexity
• Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
• Identify resolutions of routine technical queries from CAS customers and CAS Business Units
• Take guidance from other team members or management to resolve less routine issues
• Work with Senior Team Members to resolve moderate to complex issues with critical customer services
• Use discretion to interpret and apply established processes
• Monitor and troubleshoot system performance, troubleshoot, resolve, or escalate network issues
• Understand deployment, configuration, and maintenance routines and develop tools to make the process more efficient
• Participate in network solutions design and configurations
• Analyze issues and provide customers with guidance to resolve problems

Requirements

• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing
• Knowledge and understanding of ITIL/ITSM concepts and practices
• Experience troubleshooting Cisco devices
• Experience with HSRP/BGP routing protocols
• AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience

Preferred Qualifications

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow

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