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Energy Assistance Program Coordinator

2 months ago

Kenosha, Wisconsin, United States UMOS Full time
{"Job Title": "WHEAP Intake Specialist", "Job Summary": "We are seeking a highly motivated and detail-oriented WHEAP Intake Specialist to join our team at UMOS. As a WHEAP Intake Specialist, you will be responsible for providing efficient and interactive intake services to determine program eligibility, entering program applications into the WHEAP electronic data system, and providing program information to applicants.

Responsibilities:

* Provide efficient and interactive intake services to determine program eligibility
* Enter program applications into the WHEAP electronic data system
* Provide program information to applicants
* Answer phones, schedule appointments, and provide program information to applicants
* Provide quick and proactive response to client requests for assistance
* Coordinate and perform administrative activities and support
* Communicate with vendors regarding the repair and emergency fuel fills
* Verify earned and unearned income
* Conduct community outreach and provide mobile intake services
* Maintain and secure client information
* Conduct home visits as necessary
* Respond to applicant questions and assist with verification and benefit processing
* Make referrals to the Weatherization program
* Work as part of a team to ensure the energy assistance program runs efficiently

Requirements:

* Associate degree or at least two years of experience with the WHEAP or LHEAP programs
* Two years' experience in case management or any equivalent combination of training and experience in the social services field
* Ability to work independently within established policies, procedures, and guidelines
* Strong interpersonal and communication skills
* Ability to work flexible and irregular hours
* Proficient in Microsoft Office Suite
* Bilingual in English and Spanish (Hmong, Rohingya, Burmese, or Arabic) in verbal and written form

Work Environment:

* The demands described here are representative of those that must be met by an employee to successfully perform the job functions
* Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions

Additional Eligibility Requirements:

* Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing
* UMOS is an equal opportunity Affirmative Action employer
* All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
"}