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Customer Care Representative

2 months ago

Colorado Springs, Colorado, United States Lifeway Mobility Holdings LLC Full time

Job Summary:

Lifeway Mobility Holdings LLC is seeking a highly motivated and customer-focused Customer Care Representative to join our team. As a key member of our sales team, you will be responsible for leading outreach efforts, qualifying leads, and scheduling appointments for our mobility solutions.

Key Responsibilities:

  • Lead Outreach: Initiate contact with potential customers to engage them with our mobility solutions.
  • Qualification: Evaluate leads to ensure they meet the criteria for our accessibility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of our mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Maintain accurate records of all interactions in our CRM system and update lead information as needed with precision.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.

Requirements:

  • At least two years of proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • High school diploma.
  • Ability to juggle phone calls and computer tasks.

Working Conditions:

Working conditions are normal for an office environment. Must be able to operate a computer for most of the workday with appropriate rest periods.