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HVAC Service Technician II

2 months ago


Uniondale, New York, United States Service Experts Full time

Position Title: HVAC Maintenance Technician II

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Why Choose Service Experts?

At Service Experts, we pride ourselves on having a team of top-tier professionals dedicated to delivering exceptional service to our clients and fostering a supportive environment for our employees. We offer comprehensive training, ongoing support, and numerous opportunities for professional advancement.

Benefits and Perks:

  • Competitive Compensation: Our leading technicians can earn upwards of $80,000 annually, with hourly pay supplemented by bonuses and incentives.
  • Generous Paid Time Off: Enjoy 20 paid days off in your first year, increasing to 25 days after your second year.
  • Job Security: With a diverse customer base, we ensure year-round employment without seasonal layoffs.
  • Career Advancement: Numerous opportunities for growth and advancement are available across the country.
  • Comprehensive Benefits: Company-sponsored medical, dental, and vision insurance, along with a company-provided smartphone, tablet, uniform plan, and tool replacement program.
  • Training Opportunities: Enhance your skills through our internal Training Academy.
  • Retirement Savings: Participate in our 401(k) plan with attractive company matching contributions.
  • Life Insurance: Company-paid life insurance options for you and your family.
  • Disability Insurance: Short-term and long-term disability insurance options available.
  • Additional Benefits: Access to supplemental programs such as legal advice and health advocacy.

Position Overview:

Under general supervision, the HVAC Maintenance Technician II is responsible for conducting precision tune-ups and maintenance on HVAC systems and associated equipment. This role involves engaging with customers to address inquiries, resolve issues, and ensure satisfaction while promoting relevant products and services.

Key Responsibilities:

  • Conduct maintenance calls under general supervision.
  • Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration systems in a timely manner.
  • Inspect and diagnose equipment to identify potential issues, preventing unexpected breakdowns.
  • Complete necessary maintenance and cleaning of equipment as required.
  • Manage the delivery and removal of parts and equipment for service tasks.
  • Assist Service Technicians in servicing HVAC systems and accessories.
  • Utilize handheld devices to record information during customer calls and complete necessary paperwork accurately.
  • Maintain communication with dispatch to provide status updates on activities and availability.
  • Deliver excellent customer service, ensuring high levels of satisfaction.
  • Promote products and services to customers, generating leads for replacement sales.
  • Ensure proper use and maintenance of company property, vehicles, and tools.
  • Represent the company with professionalism and integrity in all interactions.
  • Follow standard procedures to ensure the company vehicle is adequately stocked.
  • Perform additional duties as assigned.

Health & Safety Responsibilities:

  • Report unsafe conditions or acts to the supervisor immediately.
  • Adhere to company policies and procedures regarding safety.
  • Utilize and maintain personal protective equipment as required.
  • Participate in safety initiatives and report any incidents promptly.

Qualifications:

  • High school diploma or GED, with additional training and 2 to 5 years of HVAC experience preferred.
  • Valid licensing or certification as required by local regulations.
  • EPA and safety certifications are mandatory.
  • Basic understanding of HVAC systems and their operational functionalities.
  • Proficient mechanical skills and ability to operate necessary tools and equipment.
  • Effective communication skills for customer interaction and issue resolution.
  • Valid driver's license with a good driving record.
  • Ability to work flexible hours and on-call shifts as needed.

Compensation Range: Minimum $47,989; Maximum $71,983