Customer Service Ambassador

4 weeks ago


Philadelphia, Pennsylvania, United States Prontonet Work Bizz Full time
Job Description

As a Customer Service Representative at Prontonet Work Bizz, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. You will work in a fast-paced environment and engage with customers through various communication channels, including phone, email, and chat.

Key Responsibilities:
  • Provide prompt, courteous, and effective customer support via phone, email, and live chat.
  • Resolve customer inquiries and complaints in a timely and professional manner.
  • Guide customers on product features, services, and troubleshooting processes.
  • Maintain accurate records of customer interactions and transactions in the customer service management system.
  • Collaborate with internal teams (e.g., sales, technical support) to resolve customer issues efficiently.
  • Escalate unresolved issues to appropriate departments for further investigation.
  • Assist customers with order placements, billing inquiries, and service changes.
  • Stay updated on company products, services, and policies to provide accurate information.
  • Continuously seek opportunities to improve the customer experience.
Benefits:
  • Competitive salary and bonus structure
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Professional development opportunities
  • Flexible work environment
Job Requirements:
  • High school diploma or equivalent; Associate or Bachelor's degree is a plus.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to think on your feet.
  • Familiarity with CRM systems and practices is a plus.
  • Ability to handle stressful situations and adapt to changing environments.
  • Strong attention to detail and organizational skills.
  • Team player with a positive attitude.


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