Tampa Operations Coordinator

4 days ago

Tampa, Florida, United States MyFlorida Full time

Job Summary:

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This is a sales and marketing support position responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks.

Key Responsibilities:

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  • Greet players in a courteous and professional manner, in person and by phone
  • Answer questions and provide information on how to play all Lottery games
  • Assist players by responding to questions relating to prize validation and payments
  • Serve as a customer service representative for calls made to the district office
  • Pay/validation operator and assists players in completing claims in prizes greater than $599.00
  • Primary or secondary ticket sales redemption
  • Validate and process claims and pays prizes
  • Perform daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments
  • Secondary to complete district weekly settlement package
  • Assist with general banking including making bank deposits
  • Maintain an accurate inventory of all Lottey merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures
  • Perform monthly inventory audits on promotional inventory as well as quarterly inventory audits
  • Primary for issues/returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs
  • Perform warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs
  • Compile and analyze data for administrative decisions
  • May be occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office
  • Perform routine clerical duties including answering and routing telephone calls, establishing and maintaining office filling systems
  • May process and/or ship full/partial book returns
  • Processes fleet paperwork and maintains service records, coordinates maintenance and performs monthly fleet inspections for the district office
  • May occasionally be required to prepare, audit, track, and maintain records of travel expenses related vouchers
  • Create or update reports as directed
  • Develop and update district flyers
  • Maintain documentation/files for fax machine
  • Promotes and sells Lottery tickets
  • Participate in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs
  • Reviews and coordinates implementation of statutes, rules, regulations, policies, and procedures
  • May occasionally be required to process, track, and maintain pending Lottery purchase requisitions; perform purchase related tasks
  • Perform special assignments, research, and report preparation
  • Operate motor vehicle as required to fulfill the duties of the position, which may include overnight trips
  • Perform other duties as assigned by management
  • Ensure compliance with all applicable rules, regulations, policies, and procedures
  • Attendance is an essential function of this position

Requirements:

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  • Able to communicate effectively
  • Knowledge of warehouse and district office procedures as it relates to Fortune
  • Holds and maintains a valid Florida drivers license
  • Able to work a varied work schedule which include nights, weekends, and holidays
  • Able to work independently
  • Able to utilize problem solving techniques
  • Ability to travel as required by position which may require operating a motor vehicle and overnight travel
  • Ability to move 50 lbs
  • Skill in computer programs of the agency i.e. e-mail, and word processing
  • Computer skills to include the ability to utilze Microsoft Word and Excel software
  • Knowledge of Fortune functions and policies and procedures

Estimated Salary: $17.00 per hour

Location: Tampa, FL, US, 33619

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