Senior Manager, Process Improvement Specialist

4 weeks ago


Blacksburg, Virginia, United States Bill Full time

At BILL, we're looking for a Senior Manager, Process Improvement to join our team. This role will be focused on the initial design and implementation of a Process Improvement program within Customer Experience Operations.

The goal of this program is to deliver business and operational efficiencies leading to quantifiable benefit/value, reducing our overall cost metrics and improving productivity.

This role will work closely with cross-functional partners to promote CPI tools and practices, educating and influencing key stakeholders through change management.

Specific focus on back-office, manual processes: Simplify processes, eliminate waste, combine like processes, leverage automation and relocation opportunities to create business value.

Ongoing leveraging of multiple approaches to gain buy-in - education, exposure, and experience.

Communication of roadmap and results to executive leadership.

Requirements:

  • 8+ years of relevant experience
  • 3+ years of experience in SaaS, Tech or FinTech
  • Lean Six Sigma Black Belt Certified or equivalent

What We Offer:

  • Estimated base salary range: $128,200-$160,000 USD
  • Competitive benefits package, including medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits

BILL Culture:

  • Humble
  • Authentic
  • Passionate
  • Accountable
  • Fun


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