Senior Manager, Process Improvement Specialist
4 weeks ago
At BILL, we're looking for a Senior Manager, Process Improvement to join our team. This role will be focused on the initial design and implementation of a Process Improvement program within Customer Experience Operations.
The goal of this program is to deliver business and operational efficiencies leading to quantifiable benefit/value, reducing our overall cost metrics and improving productivity.
This role will work closely with cross-functional partners to promote CPI tools and practices, educating and influencing key stakeholders through change management.
Specific focus on back-office, manual processes: Simplify processes, eliminate waste, combine like processes, leverage automation and relocation opportunities to create business value.
Ongoing leveraging of multiple approaches to gain buy-in - education, exposure, and experience.
Communication of roadmap and results to executive leadership.
Requirements:
- 8+ years of relevant experience
- 3+ years of experience in SaaS, Tech or FinTech
- Lean Six Sigma Black Belt Certified or equivalent
What We Offer:
- Estimated base salary range: $128,200-$160,000 USD
- Competitive benefits package, including medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits
BILL Culture:
- Humble
- Authentic
- Passionate
- Accountable
- Fun
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