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Customer Service Associate

2 months ago

Phoenix, Arizona, United States Gilbertsunnews Full time

Customer Support Representative

Gilbertsunnews is a dynamic online platform dedicated to delivering exceptional service to our diverse audience. We pride ourselves on fostering a community where users can engage, share, and connect. Our commitment to excellence has positioned us as a leader in our industry.

We are looking for a passionate and proactive individual to join our team as a Customer Support Representative. This full-time role involves assisting customers in navigating their online experiences. Key responsibilities include:

  • Managing a high volume of incoming and outgoing communications in a courteous manner.
  • Coordinating with various teams to ensure timely responses and resolutions.
  • Building strong relationships with customers through effective communication.
  • Acquiring in-depth knowledge of our products and services to provide accurate information and solutions.
  • Organizing listings with relevant media, including images and descriptions.
  • Maintaining detailed records of all interactions and documentation.
  • Utilizing CRM systems and other software tools efficiently.
  • Meeting established customer service and call handling objectives.

Qualifications:

  • Demonstrated experience in customer service roles.
  • Exceptional written and verbal communication abilities.
  • Strong phone etiquette and professionalism.
  • Familiarity with CRM systems and technology.
  • Proficiency in MS Office applications, particularly Excel, Outlook, and Word.
  • Experience with image editing software is a plus.
  • Ability to handle multiple tasks effectively while managing high volumes of inquiries.
  • Self-motivated and results-driven.
  • A collaborative team player.

Benefits:

  • Comprehensive health benefits and life insurance.
  • 401K plan with company contributions.
  • Paid time off for vacations and holidays.
  • Casual dress environment with designated casual days.
  • Regular team-building activities and snacks provided.
  • Opportunities for professional development and career advancement.
  • A supportive and engaging team atmosphere.

We invite qualified candidates to consider this opportunity to contribute to our mission of providing outstanding service and support.