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Department Manager

2 months ago

Lawrenceville, Georgia, United States H&M Group Full time

About the Role:

H&M Group is seeking a highly skilled Department Manager to join our team. As a Department Manager, you will be responsible for leading a team of sales advisors and visual merchandisers to achieve sales and profit goals in the department.

Key Responsibilities:

  • Sales and Profit:
    • Regularly analyze and follow up on sales and profit key performance indicators (KPIs) for the department with the visual merchandisers. Ensure that actions are taken to maximize selling.
    • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (move, sales, events, etc.) and excellent customer service, keeping within the sales budget of allocated hours.
    • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the commercial handbook.
    • Ensure H&M customer service standards are always delivered through active coaching and leading by example.
    • Actively participate in executing store routines and tasks, including but not limited to, the delivery truck, garment processing, reductions, department moves, and price change.
    • Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
    • Give input to the store manager and area teams on allocation and replenishment to secure garment levels according to sales trends and inform the store manager of any potential risks, threats, and opportunities related to the competitor landscape.
  • People and Teams:
    • Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
    • Evaluate and manage the performance of the department team members; give regular feedback, execute dialogues, development plans, and follow-ups, and take actions to improve performance and develop the team.
    • Deliver clear communication to store team on business performance, company culture, and training focuses through daily behind-the-scenes meetings and participating in weekly leadership meetings.
    • Ensure that health and safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times.
    • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws, including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions.
    • Ability to maintain overall store responsibility in the absence of a store manager.
    • Strengthen our company culture by promoting feedback in our daily work and coach your team to do the same.

Requirements:

  • Inclusive, positive, creative, and willing to learn on the job
  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • 1-2+ years of transferrable experience welcome.
  • You have the ability to lift in excess of 20 pounds.
  • Ability to coach and counsel staff on management and progressive discipline techniques.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability, including evenings and weekends.
  • Basic computer skills, such as browser navigation, software interaction, and data entry, are needed.
  • May be required to travel to support other stores and for training.