Risk Management Digital Office Manager
4 weeks ago
- Analyze business processes, systems, and data to identify areas for improvement and provide recommendations for resolving complex business challenges, utilizing technical expertise and exceptional problem-solving skills.
- Collaborate with stakeholders to gather and document clear and testable business requirements, using a variety of elicitation methods such as interviewing, workshops, business process and workflow reviews, ensuring alignment to the strategy.
- Perform requirements traceability throughout the project lifecycle to validate that the product meets the approved requirements; manage changing requirements and priorities; support the testing process and traceability through review of test cases.
- Demonstrate advanced verbal and written communication within the effort (project team, stakeholders, and sponsors), and with leadership, building trusted relationships through assignments.
- Lead the preparation and execution of User Acceptance and Business Validation testing, ensuring deployment readiness to business users; author and deliver training, User Guides and FAQs to support Change Management Strategy and Adoption Plans.
- Monitor and evaluate key performance indicators (KPIs) to measure the effectiveness of implemented solutions; stay up to date with industry trends and best practices in business analysis to drive continuous improvement.
- Minimum eight years of recent, proven experience as a business analyst or similar role with a strong track record of successful project delivery.
- Bachelor's degree from an accredited college/university in business administration, computer science, or a related field.
- Experience leading and managing requirements gathering for large programs and/or products required; proficient in data analysis and visualization tools (for example, Excel, Tableau, Power BI); CBAP/CCBA certification is a plus.
- Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions, excellent communication and interpersonal skills; capability to effectively collaborate with stakeholders at all levels; must be detail-oriented and highly organized, with the capacity to manage multiple priorities and meet deadlines.
- Exposure and inclination to the use of advanced AI tools like ChatGPT and Microsoft Copilot to enhance productivity and streamline business/analysis processes; demonstrated ability to positively influence and mentor less experienced team members, establishing oneself as a credible source of knowledge.
- Knowledge of Agile methodologies and experience working in Agile environments is a plus.
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