Senior IT Systems Specialist

3 weeks ago


Annapolis, Maryland, United States Peterson Technologies Full time

Peterson Technologies is seeking a highly skilled Senior IT Systems Specialist to join our team.

Job Summary:

We are looking for a talented individual to provide support for the implementation, troubleshooting, and maintenance of our IT systems. The ideal candidate will have a strong background in system administration and be able to manage the daily activities of configuration and operation of our IT systems.

Key Responsibilities:

  • Provides support for the implementation, troubleshooting, and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
  • Provides Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
  • Provides assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
  • Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in trouble-shooting IT systems
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

Requirements:

  • 5 years of experience
  • Bachelor's Degree in a technical discipline from an accredited college or university is required
  • Five (5) years of additional system administration experience may be substituted for a Bachelor's Degree
  • TS/SCI clearance with polygraph is required

Peterson Technologies provides an excellent benefit package to include generous PTO, healthcare, STD, LTD, Life Insurance, 401k contribution, and Tuition and Training reimbursement. Salary range is $106,000 - $135,000, depending on experience.



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