Guest Service Ambassador

4 weeks ago


Fremont, California, United States Nothing Bundt Cakes #27 Full time
Job Title: Guest Service Representative

The Nothing Bundt Cakes #27 Guest Service Representative is responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities:
  • Promptly greet and engage with guests, determining their interests and needs, and following our Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications, and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability:
  • Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
  • Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).


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