Guest Service Ambassador
4 weeks ago
The Nothing Bundt Cakes #27 Guest Service Representative is responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities:- Promptly greet and engage with guests, determining their interests and needs, and following our Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized, and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
- Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
- Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).
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