Financial Services Representative

2 days ago


Downers Grove, Illinois, United States PNC Financial Services Group Full time

At PNC Financial Services Group, we're committed to delivering exceptional customer experiences and fostering a culture of inclusion and accessibility.

About the Role

We're seeking a highly skilled and dedicated individual to join our Retail Branch organization as a Full-Time Teller. In this role, you'll provide top-notch customer service, accurately process high-volume customer banking transactions, and develop strong customer relationships through effective communication and product referral opportunities.

The ideal candidate will be able to deliver a unique customer experience aimed at improving financial well-being and creating loyalty while increasing share of wallet. This will involve identifying banking opportunities during customer interactions and referring as appropriate.

This position will be based in Downers Grove, IL, at the Downers Grove North retail banking branch. As a member of our team, you'll have the opportunity to work collaboratively with colleagues to foster an inclusive workplace culture and contribute to the company's success.

Responsibilities
  • Deliver exceptional customer experiences by processing various customer interactions, educating customers on available alternatives, and identifying banking opportunities.
  • Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems and ensure accurate completion of teller and branch daily operations.

PNC Employees take pride in our reputation and expect employees to embody the following values:

  • Customer Focused - knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations.
  • Managing Risk - assessing and effectively managing all risks associated with business objectives and activities.
Qualifications

Successful candidates must demonstrate the necessary knowledge, skills, and abilities for the role. Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology.

A comprehensive range of benefits is offered to help meet your needs now and in the future. These benefits include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

This role is incentive eligible with payment based upon company, business, and/or individual performance. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. The estimated salary range for this position is $39,520 - $48,400 per year.



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