Facilities Maintenance Associate

7 days ago


Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time
About the Role

This Customer Service and Cleaning Specialist position requires a candidate who can provide exceptional customer service while maintaining the cleanliness of our facilities. The successful candidate will be responsible for ensuring all areas are clean, tidy, and free from hazards.

We are seeking an individual who is able to work independently, remains motivated, and has a positive attitude. The ideal candidate will have proven working experience in a relevant field and possess strong customer service skills.

The key responsibilities of this role include:

  • Delivering excellent customer service to guests;
  • Cleaning and mopping floors according to proper procedures;
  • Restocking shelves with paper supplies and restocking room cleaner caddies daily;
  • Putting away all incoming supplies and deliveries;
  • Moving and arranging furniture as required during general cleaning;
  • Providing helpful assistance to guests;
  • Recording all serviced rooms and maintaining equipment in good condition;
  • Reporting any shortages, damages, or security issues.

Requirements for this role include:

  • Ability to work independently and remain motivated;
  • A smile and professional demeanor;
  • Proven working experience in a relevant field;
  • Helpful attitude towards customer service;
  • Professionalism, speed, and attention to detail.

Estimated Salary: $50,000 - $60,000 per year based on location and experience.



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