Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at IDEX. As a Customer Service Representative, you will be responsible for managing end-to-end customer order processing from purchase order receipt to product shipment.
Key Responsibilities:
- Handles inbound phone calls, chats, and customer support email requests
- Professionally resolves internal and external customer issues promptly and thoroughly
- Provides answers to general technical product questions
- Supports the sales team with pricing and general product assistance
- Works closely with Technical Support Representatives
- Coordinates product returns and repairs
- Expedites shipments when necessary
Requirements:
- High School Diploma with experience in customer service or equivalent roles
- Customer Care experience
- Proficiency in English
- Excellent interpersonal, verbal, and written skills
- Proficient with Outlook, Word, and Excel
- Experience with Salesforce or equivalent CRM
What We Offer:
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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