Customer Service Representative

4 weeks ago


Wooster, Ohio, United States IDEX Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at IDEX. As a Customer Service Representative, you will be responsible for managing end-to-end customer order processing from purchase order receipt to product shipment.

Key Responsibilities:

  • Handles inbound phone calls, chats, and customer support email requests
  • Professionally resolves internal and external customer issues promptly and thoroughly
  • Provides answers to general technical product questions
  • Supports the sales team with pricing and general product assistance
  • Works closely with Technical Support Representatives
  • Coordinates product returns and repairs
  • Expedites shipments when necessary

Requirements:

  • High School Diploma with experience in customer service or equivalent roles
  • Customer Care experience
  • Proficiency in English
  • Excellent interpersonal, verbal, and written skills
  • Proficient with Outlook, Word, and Excel
  • Experience with Salesforce or equivalent CRM

What We Offer:

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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