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Security Operations Manager

2 months ago

Louisville, Kentucky, United States GardaWorld Full time
Job Title: Security Operations Manager

Job Summary:

The Security Operations Manager serves as a liaison between the organization and our customers, ensuring that customer service is of the highest standards. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients.

Key Responsibilities:

  • Supervise the day-to-day security service provided to facilities and ensure service is of the highest standards.
  • Develop and maintain effective relationships with clients and employees, serving as the liaison between GardaWorld, our clients, and our assigned staff.
  • Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
  • Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to accounts.
  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required.
  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit.
  • Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
  • Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
  • Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
  • Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
  • Ensure progressive discipline is followed on all corrective actions.
  • Provide rapid response in critical situations.

Qualifications:

  • A college degree in business or related field.
  • Minimum 1 year management experience; 3 years preferred.
  • Commercial real estate experience preferred.
  • Maintain professionalism within offices, all contracted clientele sites, and with security staff.
  • Must have prior experience in security.
  • Must have a valid driver's license.