Customer Support Specialist
5 days ago
Rotech Healthcare Inc. is a national leader in providing medical equipment, services, and outstanding customer care through hundreds of locations across the United States. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Job Description:
We are seeking a dedicated Customer Service Representative to join our team. As a key member of our team, you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Your responsibilities will include assisting with updating respiratory grids, clearing previous day's routes, and checking all paperwork for accuracy and completeness. You will also communicate with patients/clients and referral sources both verbally and in writing to ensure that patient/client questions and concerns are processed in a timely manner.
As a Customer Service Representative, you will complete SOPs/CMNs and documents on tracking logs, comply with all applicable company policies and procedures to meet JCAHO and company standards, coordinate all patient information, process paperwork, and complete batch reports for UPS deliveries.
You will maintain referral logs, monitor office supplies, prepare deposits for locations on a weekly basis, prepare invoices for next-day routes, process paperwork, confirm tickets, input new patient set-ups, and assemble charts. You will provide service for all retail/walk-in equipment requests, provide technical assistance to customers, verify Medicare, Medicaid, and private insurance coverage information, and work with outside agencies to resolve customer issues.
The estimated annual salary for this position is around $60,000-$80,000 based on industry standards and the level of experience required. Benefits include 401k, medical, dental, and vision insurance, life insurance, disability insurance, paid time off, paid holidays, overtime pay, an employee discount program, an employee recognition program, bonus and incentive opportunities, mileage reimbursement, and telephone reimbursement.
Requirements:
To be successful in this role, you will need to have a high school diploma or GED equivalent, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. Experience with medical equipment, billing practices, and administrative record management is preferred. You will also need to be able to accurately perform simple mathematical calculations, interpret a variety of communications, maintain confidentiality, and multi-task along with attention to detail.
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