Customer Service Team Lead

4 days ago


Jeffersonville, Indiana, United States PharmaCord Full time
Transformative Opportunity

A highly motivated and compassionate individual is sought to fill the role of Customer Service Team Lead in our Patient Support team. This position presents a unique opportunity for personal and professional growth, as you will be responsible for leading a team that provides exceptional support services to patients navigating their journey on therapy.

About Us: PharmaCord is a leading provider of pharmaceutical patient support services, sponsored by our pharmaceutical company clients. Our mission is to compassionately provide patients with support services during their therapy journey.

Job Description: This role will involve daily program operational management, ensuring adherence to contracted Service Level Agreements, implementing and managing client-specific business rules, and promoting a culture of engagement and alignment within the team.

Key Responsibilities:



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