Loan Servicing Specialist

2 days ago

Idaho Falls, Idaho, United States Bank Of Idaho Full time
Job Title: Loan Servicing Specialist

At Bank of Idaho, we are seeking a highly skilled Loan Servicing Specialist to join our team. As a key member of our Loan Operations department, you will play a critical role in ensuring the smooth operation of our loan servicing activities.

Key Responsibilities:
  • Process loan advances, payments, pay-downs, and payoffs in a timely and accurate manner.
  • Manage loan data and perform ongoing system maintenance for Ag, commercial, consumer, and residential loans.
  • Research and resolve complex system processing issues and errors.
  • Post and send payments for Participation loans.
  • Process collateral releases on paid loans.
  • Balance and reconcile loan clearing GL and other accounts as needed.
  • Manage post-loan boarding collateral ticklers.
  • Review and QC new loans boarded to the core accounting system (Fiserv-Precision).
  • Review and QC loan extensions and renewals boarded to the core accounting system (Fiserv-Precision).
  • Complete, review, submit, and/or distribute required reports, meeting deadline requirements.
  • Assist front-line support, customers, and lending staff with questions regarding Loan Servicing.
  • Answer overflow calls that come into the Loan Operations department extension or when staffing needs arise.
  • Assist with sending delinquent letters to customers with delinquent real-estate taxes.
  • Follow and assist with establishing, implementing, and maintaining methods and procedures to ensure all loan servicing actions are processed correctly and timely.
  • Escrow Servicing, including flood insurance tracking and disbursements, PMI, disbursement of insurance and real estate tax escrow payments, and annual tax and insurance escrow analysis.
Requirements:
  • Experience in the financial services industry or equivalent, with at least five years in Banking Operations preferred but not required.
  • Loan Operations and servicing experience, or relative equivalent experience preferred but not required.
  • In-depth knowledge of daily loan operations functions.
  • Effective problem-solving and resolution skills.
  • High level of accuracy and detail-orientation.
  • Ability to meet deadlines and prioritize workflow.
  • Attention to detail with strong organizational skills.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Experience with Fiserv Banking platform a plus.
Physical Requirements:
  • Ability to work full-time, 40 hours per week or more as business dictates.
  • Ability to work overtime when there are business needs.
  • Standing occasionally, 33%-65% or more per day.
  • Sitting frequently, 66% or more per day.
  • Speaking frequently, 66% or more per day.
  • Listening frequently, 66% or more per day.
  • Climbing rarely, less than 33% per day.
  • Stooping, squatting, rarely, less than 33% per day.
  • Lifting up to 25lbs, occasionally, 33%-65% per day.
  • Manual dexterity, and fine hand manipulation, frequently, 66% or more per day.
  • Overhead work, rarely, less than 33% per day.

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