Loan Servicing Specialist
2 days ago
At Bank of Idaho, we are seeking a highly skilled Loan Servicing Specialist to join our team. As a key member of our Loan Operations department, you will play a critical role in ensuring the smooth operation of our loan servicing activities.
Key Responsibilities:- Process loan advances, payments, pay-downs, and payoffs in a timely and accurate manner.
- Manage loan data and perform ongoing system maintenance for Ag, commercial, consumer, and residential loans.
- Research and resolve complex system processing issues and errors.
- Post and send payments for Participation loans.
- Process collateral releases on paid loans.
- Balance and reconcile loan clearing GL and other accounts as needed.
- Manage post-loan boarding collateral ticklers.
- Review and QC new loans boarded to the core accounting system (Fiserv-Precision).
- Review and QC loan extensions and renewals boarded to the core accounting system (Fiserv-Precision).
- Complete, review, submit, and/or distribute required reports, meeting deadline requirements.
- Assist front-line support, customers, and lending staff with questions regarding Loan Servicing.
- Answer overflow calls that come into the Loan Operations department extension or when staffing needs arise.
- Assist with sending delinquent letters to customers with delinquent real-estate taxes.
- Follow and assist with establishing, implementing, and maintaining methods and procedures to ensure all loan servicing actions are processed correctly and timely.
- Escrow Servicing, including flood insurance tracking and disbursements, PMI, disbursement of insurance and real estate tax escrow payments, and annual tax and insurance escrow analysis.
- Experience in the financial services industry or equivalent, with at least five years in Banking Operations preferred but not required.
- Loan Operations and servicing experience, or relative equivalent experience preferred but not required.
- In-depth knowledge of daily loan operations functions.
- Effective problem-solving and resolution skills.
- High level of accuracy and detail-orientation.
- Ability to meet deadlines and prioritize workflow.
- Attention to detail with strong organizational skills.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Experience with Fiserv Banking platform a plus.
- Ability to work full-time, 40 hours per week or more as business dictates.
- Ability to work overtime when there are business needs.
- Standing occasionally, 33%-65% or more per day.
- Sitting frequently, 66% or more per day.
- Speaking frequently, 66% or more per day.
- Listening frequently, 66% or more per day.
- Climbing rarely, less than 33% per day.
- Stooping, squatting, rarely, less than 33% per day.
- Lifting up to 25lbs, occasionally, 33%-65% per day.
- Manual dexterity, and fine hand manipulation, frequently, 66% or more per day.
- Overhead work, rarely, less than 33% per day.
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