Technical Services Specialist
2 weeks ago
SAIC is seeking a skilled Technical Services Analyst to provide critical support to internal and external stakeholders, including field engineers, technicians, and product support personnel.
Key Responsibilities:- Respond to technical problems where first-line product support is unsuccessful.
- Report design, reliability, and maintenance issues to design and software engineering teams.
- Assist with customer installation and training.
- Offer high-level technical support directly to TDL customers with a technical background.
- Collaborate with product support teams and first-level resources to resolve complex customer issues.
- Bachelor's Degree and Two (2) years or more experience; Master's and 0 years related experience.
- Active Secret Clearance.
- U.S. Citizenship.
- Proficient understanding of Tactical DataLink (TDL) computer systems, software, and network troubleshooting.
- Demonstrated experience in a technical support role, dealing with complex systems.
- Ability to communicate effectively with both technical and non-technical users.
- Certifications relevant to technical support (e.g., CompTIA A+, Network+, CCNA).
- Experience with wireless system troubleshooting.
- Knowledge of RF Link 16, Mil-STD 3011, and ability to lift or move heavy equipment.
- Strong analytical and problem-solving skills.
- Clear communication and interpersonal skills.
- Ability to work independently with minimal guidance.
$40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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