Taxpayer Services Specialist

5 days ago


Florence, Kentucky, United States Commonwealth of Kentucky Full time
Job Summary

We are seeking a highly motivated individual to join our team as a Taxpayer Services Specialist I in the Northern Kentucky Taxpayer Service Center. As a member of our team, you will provide clear communication and negotiation skills with taxpayers and their representatives to resolve tax matters.

Key Responsibilities
  • Educate and advise taxpayers on their tax liabilities, filing deadlines, and tax payment obligations.
  • Review tax returns and resolve problems for taxpayers.
  • Update notes, histories, and taxpayer information in agency computer systems.
  • Record notes accurately into agency computer systems during telephone conversations.
  • Ensure the safety and confidentiality of taxpayer information, data, and records.
  • Stay up-to-date on tax laws, policies, and regulations through regular training and educational opportunities.
Requirements
  • Graduate of a college or university with a bachelor's degree.
  • Experience in tax preparation, tax administration, or a related field may substitute for the required education on a year-for-year basis.
  • Current or prior military experience may substitute for the required college on a year-for-year basis.
Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Equal Opportunity Employer

The Commonwealth of Kentucky is an equal opportunity employer and welcomes applications from diverse candidates.



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