Salesforce Business Analyst

5 days ago

Irving, Texas, United States Resource Informatics Group Full time
Job Title:
Salesforce Business Analyst - Service Cloud Specialist

Job Overview:

We are seeking an experienced Salesforce Business Analyst with a strong background in Service Cloud and expertise in the retail domain. The ideal candidate will play a crucial role in bridging the gap between business requirements and technical solutions, ensuring the successful implementation and optimization of Salesforce Service Cloud for our retail operations.

This position requires a deep understanding of both Salesforce functionality and the specific needs of the retail industry.


Key Responsibilities:

Requirement Gathering and Analysis:
  • Collaborate with business stakeholders to gather and document detailed requirements related to Service Cloud and retail operations.
  • Analyze and translate business needs into actionable specifications for Salesforce configuration and development.

Salesforce Service Cloud Expertise:
  • Demonstrate proficiency in configuring and customizing Salesforce Service Cloud to meet specific business requirements.
  • Leverage expertise in case management, knowledge base, and service processes within the Service Cloud framework.

Retail Domain Knowledge:
  • Apply extensive knowledge of the retail industry to tailor Salesforce solutions that address the unique challenges and requirements of the business.
  • Collaborate with retail teams to understand and enhance processes related to customer service, order management, and other retail-specific functions.

System Integration:
  • Work closely with technical teams to ensure seamless integration of Salesforce Service Cloud with other systems used in the retail environment.
  • Collaborate on data migration strategies and execute data mapping activities.

User Training and Support:
  • Develop and deliver training sessions to end-users on Salesforce Service Cloud features and functionality.
  • Provide ongoing support to users, troubleshoot issues, and ensure optimal system performance.

Documentation:
  • Create comprehensive documentation for configurations, customizations, and processes to facilitate knowledge transfer and future reference.

Continuous Improvement:
  • Proactively identify opportunities for process improvements and system optimizations within the Salesforce ecosystem.
  • Stay updated on Salesforce releases and industry best practices to recommend enhancements.

Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Proven experience as a Salesforce Business Analyst with a focus on Service Cloud.
  • In-depth understanding of retail business processes and challenges.
  • Salesforce certifications related to Service Cloud and Business Analysis are a plus.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.

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