Pet Care Specialist

3 weeks ago

Pembroke, United States Petco Full time
Job Description

Create a healthier, brighter future for pets, pet parents, and people. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

  • We love all pets like our own.
  • We're the future of the pet industry.
  • We're here to improve lives.
  • We drive outstanding results together.
  • We're welcome as we are.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.

Responsibilities
  • Provide a great experience by engaging with guests utilizing your acquired skills and training.
  • Assist guests in the proper selection of merchandise in accordance with their identified needs.
  • Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
  • Process transactions in a way that creates a great experience for each guest.
  • Generate future business through a deep understanding of the guests and their pet/s.
  • Perform related duties in support of the Pet Care Center attaining its assigned sales goals.
  • Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
  • Complete and apply training programs to maintain a high level of expertise of their role.
  • Adhere to established operational guidelines, policies, and procedures.
  • Promote a positive culture of teamwork, inclusion, and collaboration.
  • Complete other duties and special projects as assigned.
  • Evaluate guest inquiries and, as needed, refer to the Leader on Duty.
Essential Duties
  • Utilize Selling Behaviors. You're the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
  • Contribute to a Safe Environment. You'll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests, and pets is our #1 priority.
  • Be a Part of a Collaborative Culture. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
  • Engage in Your Career. As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Qualifications

Be able to work successfully within a team. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

Prior experience within sales, retail, or related fields is preferred. Possess a high level of knowledge of pet nutrition and an aptitude for sales techniques.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise, and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose a risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends, and some overnights and holidays.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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