Customer Service Associate I/II

2 months ago


Pikesville, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time
Position Overview

BRANCH LOCATION

Commerce Center Branch

FULL-TIME (INCLUDES SATURDAYS)

ROLE SUMMARY:

MSR I: In this role, you will operate under general oversight, serving as a key point of contact for the credit union, ensuring member satisfaction by effectively addressing their needs and inquiries. You will deliver precise account details as requested and inform members and potential members about the diverse range of credit union offerings. Responsibilities include opening new accounts, resolving member issues, and professionally managing inquiries in person. You will also provide a variety of transactional services related to deposit and loan accounts. A crucial aspect of this role is the ability to identify additional financial service requirements of members and promote relevant services/products accordingly.

MSR II: In this capacity, you will work under moderate supervision, acting as a vital link for the credit union to foster member loyalty by adeptly meeting their needs and requests. You will provide accurate account information and communicate the various credit union products and services to both existing and prospective members. Your duties will include opening new accounts, addressing issues, and handling member inquiries in a professional manner. You will also offer a range of transactional services for deposit and loan accounts, while being skilled at recognizing additional financial service needs and promoting these services/products. Additionally, you will assist with Teller functions and conduct on-the-job training for MSR I personnel.

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • 12-18 months of experience in Teller/Member Service is essential.
  • A background in financial services is preferred, with proficiency in the lending process including input and maintenance.
  • Strong written and verbal communication skills are necessary.
  • Active participation in Business Development activities is required.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond, and background checks and is an Equal Opportunity Employer.



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