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Marketplace Culinary Associate

2 months ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Reports to:

F&B Supervisor

Job Overview:

The Marketplace Cashier/Cook plays a vital role in delivering outstanding guest experiences by efficiently managing food and beverage transactions and preparation.

Key Responsibilities:
  • Adhere to all relevant Tribal, Federal, and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
  • Provide exceptional guest service by actively listening and addressing concerns and inquiries.
  • Welcome guests and accurately process food and beverage orders using the Point of Sale (POS) System.
  • Maintain accountability and security of the assigned cash drawer.
  • Ensure the workstation is stocked and clean to present high-quality products.
  • Collect appropriate payments for food and beverage services.
  • Prepare food as necessary in the quick-service kitchen environment.
  • Exhibit a professional and neat appearance at all times.
  • Communicate positively and respectfully with both internal and external guests.
  • Develop and maintain a thorough understanding of food and beverage offerings to accurately respond to inquiries.
  • Demonstrate excellent attendance and flexibility to work events and varied schedules as needed.
  • Complete additional projects and responsibilities as assigned.
  • Promote and embody KLECH core values and MAD skills.
  • Safeguard confidential information related to the position.
  • Participate in all required training sessions as directed.
  • Monitor compliance with Federal currency transaction reporting requirements and property-established Anti-Money Laundering policies.
  • The responsibilities outlined above are representative of the role but not exhaustive; duties may evolve based on organizational needs.
  • Perform other assigned tasks as necessary.
Qualifications:
  • High School Diploma, G.E.D, or relevant food service experience required.
  • Experience in a fast-paced, high-volume dining environment preferred.
  • Knowledge of wine and alcohol is advantageous.
  • Strong verbal and written communication skills in English; proficiency in Spanish or other languages is a plus.
Additional Criteria:

Preference is given to qualified members of the Kickapoo Traditional Tribe of Texas and other Native Americans.

Skills and Competencies:
  • Ability to work independently with minimal oversight.
  • Capability to foster effective relationships with management and staff.
  • Ability to thrive under pressure in a dynamic, event-driven environment.
  • Proficient in managing multiple tasks and meeting deadlines.
  • Strong critical thinking, analytical, and guest service skills.
  • Positive attitude with strong organizational and leadership qualities.
  • Basic math skills for handling transactions.
  • Ability to analyze problems, gather data, and draw conclusions.
  • Comprehension of complex instructions and materials.
  • Ability to establish and maintain professional relationships across diverse backgrounds.
  • Effective communication with team members and guests in a respectful manner.
  • Demonstrated leadership and team-building skills with enthusiasm.
  • Commitment to confidentiality.
  • Adherence to established guest service programs.
Physical Requirements:
  • Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
  • Ability to concentrate for prolonged periods.
  • Specific vision abilities include close, distance, peripheral vision, and depth perception.
  • Effective communication in person or via telecommunications.
  • Manual dexterity to operate various equipment.
  • Ability to frequently lift and/or move up to 50 lbs.
Work Environment:
  • Standard office and casino floor settings.
  • Frequent walking and standing in a busy environment with public interaction.
  • Temperature-controlled environment with varying noise levels.
  • Extended hours and irregular shifts may be necessary.
  • Ability to perform under pressure and work long hours in stressful conditions.
  • Exposure to various lighting conditions.
  • Travel may be required for essential functions.
Employment Conditions:
  • Must obtain and maintain a KTTT Gaming Commission License, including a successful background check.
  • Authorization to work in the United States is required.
  • Minimum age of 18 years is necessary.
  • Reliable transportation for commuting is essential.
  • Compliance with internal policies and gaming regulations is mandatory.
  • Must acquire and maintain required certifications and participate in tip reporting programs.