Servers

4 weeks ago


Charlotte, North Carolina, United States TGI Friday's Full time

In a fast-paced and dynamic environment, you will be the face of TGI Fridays, delivering exceptional service to every guest. As a Server, you will be responsible for creating a memorable dining experience, ensuring that every guest feels valued and appreciated.

Key Responsibilities:

  • Greet guests with a warm smile and build rapport to ensure an enjoyable dining experience
  • Identify visual and verbal cues to customize service to meet guest expectations
  • Promptly and accurately take food and beverage requests from guests
  • Expedite service of food and beverages to guests
  • Check in with guests frequently and provide silent service as needed
  • Learns TGI Fridays menu and beverages, expertly recommends and upsells items
  • IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger
  • Follows all Fridays Service Style Standards
  • Rings all orders into the POS system while interacting with guests
  • Practices conversational ordering by mentioning current promotional features

Requirements:

  • Must be able to carry natural conversation with guests without sounding scripted or intrusive
  • Must be able to deliver plates and food and clear tables
  • Must be able to hear well amongst loud background noise
  • Must be dressed neatly and well-groomed in company-approved uniform
  • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
  • Must be able to calmly respond to angry guests and notify a Manager
  • Must be able to read and write notes to hearing impaired guests
  • Must be able to read menus to sight-impaired guests
  • Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
  • Must be able to read and write
  • Must be able to stand and walk during entire shift
  • Must be able to reach, bend, stoop, and wipe counters/tables

Working at TGI Fridays:

  • Health insurance
  • No strict dress code

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