Customer Experience Specialist

4 weeks ago


Cedar Park, Texas, United States Craig Carnesi - State Farm Agent Full time
Customer Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Build and maintain strong relationships with clients through proactive communication and follow-up.
  • Guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services.
Requirements:
  • A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • A collaborative spirit, thriving in a dynamic team environment.
What We Offer:
  • Hourly pay plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours.
  • Professional development.
  • Abundant opportunities for career advancement within our agency.
  • License reimbursement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.



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