Part-Time Service Associate

3 weeks ago


Erie, Pennsylvania, United States Marquette Savings Bank Full time
About the Role

We are seeking a highly skilled Part-Time Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving issues efficiently, and promoting our products and services.

Responsibilities
  • Customer Transactions: Accurately perform routine customer transactions, including deposits, withdrawals, loan payments, transfers, and check cashing.
  • Risk-Based Decision-Making: Apply risk-based decision-making skills to each transaction, working to prevent fraud and ensure compliance with bank policies and procedures.
  • Product Knowledge: Demonstrate broad knowledge of our products and services, making qualified referrals and recommendations to customers.
  • Customer Communication: Respond to customer requests, problems, and complaints in a timely and professional manner.
Requirements
  • Education and Experience: High school diploma or equivalent; prior banking experience preferred but not required.
  • Compliance Knowledge: General knowledge of the Bank Secrecy Act/USA Patriot Act, Privacy laws and regulations, and consumer protection deposit laws and regulations.
  • Sales and Service Skills: Thorough knowledge of our products and services, with excellent sales and communication skills.
  • Language Skills: Ability to read, interpret documents, and speak effectively with employees and customers.

The estimated salary for this role is $25,000 - $35,000 per year, depending on experience.



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