Veterinary Client Care Specialist
6 days ago
We are seeking a highly skilled and compassionate Client Care Representative to join our team at Wheat Ridge Animal Hospital. As a key member of our team, you will be responsible for providing exceptional client service, ensuring seamless communication, and maintaining accurate records.
Key Responsibilities:- Welcome clients in a friendly and professional manner, ensuring a positive experience
- Prepare and review documents and medical records accurately and efficiently
- Educate and advise clients on our services and practices, promoting a deeper understanding of our hospital's mission
- Process appointments, emergencies, and client requests with precision and attention to detail
- Update and maintain client/pet records and files in accordance with our hospital's legal requirements
- Assist with administrative duties, such as scanning, faxing, and emailing
- Experience working in the veterinary industry, with a customer service background or enrollment in a veterinary program
- Cultivate a positive atmosphere, demonstrating a friendly and courteous attitude with all coworkers
- Maintain excellent communication skills, ensuring professionalism and effectiveness in all interactions
- Ability to multitask, prioritize, and delegate tasks efficiently
- Proficiency in computer skills, with the ability to learn new software and systems
- Organized and detail-oriented, with a focus on accuracy and efficiency
- Able to work in high-stress situations, exercising good judgment as needed
- Competitive salary range of $18-$22 per hour, based on experience
- Discount on veterinary care and pet insurance options for your furry family
- Mental health support with Talkspace
- Uniform allowance
- Learning and growth opportunities
- Continuing education support for licensed team members
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off for full-time team members
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are passionate about delivering exceptional client care and are looking for a rewarding career opportunity, please apply today
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