Customer Support Strategy Manager
21 hours ago
Okta, Inc. is seeking a highly skilled Customer Support Strategy & Operations Manager to join our team. As a key member of our Customer Support Operations team, you will play a critical role in developing and implementing strategies to drive exceptional customer experiences.
Key Responsibilities:- Owning key projects and initiatives for Support from inception to go live, including requirements gathering, documentation, and user acceptance testing.
- Driving requirements and implementation of operational and policy strategies, policies, workflow processes, and standards.
- Establishing and nurturing collaborative relationships with stakeholders across IT, Support, and various departments to foster a culture of teamwork and enhance productivity.
- Maintaining and extending the use of Salesforce and other support systems through ongoing collaboration with the business and technology teams on business requirements.
- Helping to communicate systems changes to Support and being a central point of contact for questions.
- Acting as the subject-matter expert and providing answers, guidance, and help to the Support teams.
- Managing production support systems issues, troubleshooting, and ensuring business continuity.
- Proven track record (5+ years) in customer support operations or a similar role, with a focus on strategy development, process optimization, and team leadership.
- 3+ years of experience with Salesforce Service Cloud.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
- Experience with Jira, Asana, Confluence, Zapier, PagerDuty, Tableau, or similar tools.
- An understanding of relational databases (MySQL, SQLite, PostgreSQL, SOQL).
- Familiarity with scripting languages (Python, Javascript, etc.) is a plus.
- Demonstrated project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Strategic mindset with a passion for delivering exceptional customer experiences.
- Adaptability and resilience in a fast-paced and evolving environment.
- Bachelor's degree in Business Administration or Information Technology or equivalent experience.
- This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee).
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.
-
Customer Support Strategy Manager
1 week ago
Chicago, Illinois, United States Okta, Inc. Full timeAbout OktaOkta is a leading provider of identity and access management solutions. Our mission is to enable individuals and organizations to safely use any technology, anywhere, on any device or app.Job SummaryWe are seeking a highly skilled Customer Support Strategy Manager to join our team. As a key member of our Support Operations team, you will be...
-
Customer Support Strategy Manager
1 day ago
Chicago, Illinois, United States Okta, Inc. Full timeCustomer Support Strategy Manager OpportunityOkta, Inc. is seeking a highly skilled Customer Support Strategy Manager to join our team. As a key member of our Customer Support Operations team, you will play a critical role in developing and implementing strategies to drive exceptional customer experiences.Key Responsibilities:Owning key projects and...
-
Customer Outcomes Delivery Strategy Manager
3 weeks ago
Chicago, Illinois, United States ServiceNow Full timeJob Title: Delivery Strategy Manager for Customer OutcomesAt ServiceNow, we're transforming the way organizations work. As a Delivery Strategy Manager for Customer Outcomes, you'll play a critical role in shaping our delivery strategy to drive business outcomes for our customers.Key Responsibilities:Develop strategic business plans and programs to support...
-
Senior Manager, Customer Support Lead
3 weeks ago
Chicago, Illinois, United States Help At Home Full timeJob Title: Senior Manager, Customer SupportJob Summary:Help at Home is seeking a Senior Manager, Customer Support to lead the organization's Great Support strategy and execution. This role will be instrumental in transforming Help at Home's support model by partnering with Field Support Center functional teams to build out a support model that provides our...
-
Pricing Strategy Manager
3 weeks ago
Chicago, Illinois, United States Farmer's Fridge Careers Full timeJob Title: Pricing Strategy ManagerFarmer's Fridge is seeking a skilled Pricing Strategy Manager to join our team. As a key member of our pricing team, you will play a pivotal role in shaping and executing pricing strategies across our rapidly expanding network of locations.About the Role:The Pricing Strategy Manager will be responsible for driving revenue...
-
Product Strategy Manager
2 days ago
Chicago, Illinois, United States Glanbia plc Full timeJob SummaryThis role is responsible for driving growth through product management of the deployment of strategies and development for healthy snacking. The Senior Product Strategic Manager will lead and liaise with cross-functional teams internally and externally to effectively manage and deliver on initiatives and strategies.Your Role as Senior Product...
-
Product Strategy Manager
2 days ago
Chicago, Illinois, United States Glanbia plc Full timeJob SummaryThis role is responsible for driving growth through product management of the deployment of strategies and development for healthy snacking. The Senior Product Strategic Manager will lead and liaise with cross-functional teams internally and externally to effectively manage and deliver on initiatives and strategies.Your Role as Senior Product...
-
Revenue Operations and Strategy Manager
6 hours ago
Chicago, Illinois, United States Nextdoor Full timeJob OverviewNextdoor is seeking a highly analytical and strategic Sales Operations and Strategy Manager to join our Sales Operations team. As a key member of the team, you will be responsible for preparing daily, weekly, and monthly reporting for the sales organization, driving revenue-generating projects, and shaping overall sales strategy and...
-
Pricing Strategy Manager
20 hours ago
Chicago, Illinois, United States Salesforce Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Business Manager, Strategy
22 hours ago
Chicago, Illinois, United States Capital One Full timeJob Title: Business Manager, StrategyCapital One is seeking a highly skilled Business Manager, Strategy to join our team. As a Business Manager, Strategy, you will be responsible for developing and implementing business strategies that drive growth, profitability, and competitive success for Capital One.Key Responsibilities:Develop business strategies that...
-
AI Strategy Manager
4 weeks ago
Chicago, Illinois, United States Jenner & Block Full timeAbout the RoleJenner & Block is seeking a highly skilled AI Strategy Manager to join our team. As a key member of our innovation team, you will be responsible for developing and implementing AI strategies to drive business growth and improve client satisfaction.Key ResponsibilitiesDevelop and implement AI integration strategies to enhance business processes...
-
Chicago, Illinois, United States Help At Home Full timeJob Title: Senior Manager, Customer SupportHelp at Home, LLC is seeking a Senior Manager, Customer Support to lead the organization's Great Support strategy and execution. This role will be instrumental in transforming Help at Home's support model by partnering with Field Support Center functional teams to build out a support model that provides our Field...
-
Customer Support Manager
2 weeks ago
Chicago, Illinois, United States Motorola Solutions Full timeJob Title: Customer Support ManagerAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Customer Support Manager, you'll play a critical role in ensuring our customers receive exceptional service and support.Job Summary:The primary responsibility of this role is to effectively manage the Lifecycle Service...
-
GTM Strategy Manager
3 weeks ago
Chicago, Illinois, United States Gong Full timeAbout GongGong is a leading provider of revenue intelligence solutions, helping businesses harness customer interactions to drive growth and efficiency.Job DescriptionWe are seeking a highly analytical and strategic GTM Strategy Manager to join our team. As a key member of our revenue operations team, you will be responsible for driving growth and revenue...
-
Senior Manager, Owned Media Strategy
4 weeks ago
Chicago, Illinois, United States Foot Locker Full timeJob Title: Senior Manager, Owned Media StrategyAbout the Role:We are seeking a highly skilled Senior Manager, Owned Media Strategy to join our team at Foot Locker. As a key member of our marketing organization, you will be responsible for developing and executing customer engagement strategies across email, SMS, and push notifications.Key...
-
GTM Strategy Manager
1 day ago
Chicago, Illinois, United States Gong Full timeAbout GongGong is a leading provider of revenue intelligence solutions, empowering businesses to harness customer interactions and drive growth. Our platform uses AI technology to capture, understand, and act on customer interactions, enabling teams to make data-driven decisions.Job DescriptionWe are seeking a highly analytical and proactive GTM Strategy...
-
Customer Support Manager
2 weeks ago
Chicago, Illinois, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Customer Support Manager, you'll play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage customer contracts and ensure service delivery and SLA complianceWork with customers to...
-
GTM Strategy Manager
1 day ago
Chicago, Illinois, United States Gong Full timeAbout GongGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth.Our Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated...
-
AI Strategy Manager
2 days ago
Chicago, Illinois, United States Conagra Brands Full timeConagra Brands AI Strategy ManagerWe are seeking an experienced AI Strategy Manager to join our team at Conagra Brands. As a key member of our AI team, you will play a critical role in operationalizing our vision and strategy for Generative AI across our Commercial organization.Key Responsibilities:Develop and execute tactical plans and projects to drive the...
-
Commercial Strategy Manager
3 weeks ago
Chicago, Illinois, United States Kellanova Co. Full timeAbout the RoleWe are seeking a highly skilled Commercial Strategy Manager to join our team at Kellanova Co. As a key member of our commercial team, you will be responsible for developing and implementing commercial strategies that drive business growth and profitability.Key ResponsibilitiesDevelop and execute commercial strategies that align with the...