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Lead Customer Support Specialist
2 months ago
As a Senior Customer Service Representative, you will be the essential contact for our merchants, ensuring efficient and effective resolution of their concerns.
Key Responsibilities- Act as the main liaison for merchants, addressing inquiries and facilitating solutions.
- Oversee a daily influx of merchant communications through various channels, including phone, chat, and email.
- Manage and prioritize a ticketing system, ensuring timely follow-ups based on established commitments.
We are looking for individuals who are adept at navigating customer interactions with professionalism and empathy, contributing to a positive experience for our partners.
