Customer Service Representative

4 days ago


Brooklyn, New York, United States The UPS Store Full time

Job Summary

The UPS Store is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

Key Responsibilities

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Requirements

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds

About The UPS Store

The UPS Store is a leading provider of shipping, printing, and business services. We are committed to delivering exceptional customer service and providing a positive work environment for our team members.



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