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Hospitality Specialist

2 months ago

Winter Haven, Florida, United States BayCare Health System Full time
About the Role

At BayCare Health System, we are committed to delivering exceptional patient care and experiences. As a key member of our team, the Guest Services Specialist plays a vital role in ensuring our patients and visitors receive world-class service.

Key Responsibilities
  • Deliver Exceptional Customer Service: Function as the primary liaison between patients, visitors, and hospital staff, providing timely and effective support to ensure a positive experience.
  • Technical Proficiency: Possess advanced computer skills and become proficient in various systems, including reception, registration, and check-in, visitor management, waiting room management, document management, environment of care, and emergency response.
  • Team Collaboration: Work collaboratively with healthcare professionals and support staff to ensure seamless communication and efficient service delivery.
Requirements
  • Self-Motivated Team Player: Demonstrate a strong ability to work independently and as part of a high-performing team in a fast-paced environment.
  • Advanced Computer Skills: Possess advanced computer skills and be proficient in various software applications.
  • Education and Experience: High school graduate or equivalent GED required; associate's degree preferred; health science specialization preferred. Minimum 1 year of related experience and 2 years of customer service experience required.
What We Offer
  • Competitive Total Reward Package: Comprehensive benefits, paid time off, tuition reimbursement, 401(k) match, and more.
  • Opportunity for Growth: Develop your skills and advance your career in a dynamic and supportive environment.