IT Operations Manager

4 weeks ago


Oklahoma City, Oklahoma, United States United Petroleum Transports Full time
Job Title: IT Operations Manager

United Petroleum Transports is seeking an experienced IT Operations Manager to oversee the daily operations of our IT helpdesk and systems administration team. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to motivate and manage a team of IT professionals.

Key Responsibilities:
  • Oversee the IT helpdesk and systems administration team, providing guidance, support, and professional development opportunities.
  • Implement and maintain an efficient ticketing system to track and resolve user issues.
  • Provide high-quality support to end-users, resolving technical issues related to hardware, software, network, and other IT systems.
  • Handle escalated technical issues that cannot be resolved by the helpdesk team.
  • Monitor helpdesk performance metrics, such as response time, resolution time, and user satisfaction.
Requirements:
  • Strong technical background in IT systems, networks, and software.
  • Proven leadership skills, with the ability to motivate and manage a team of IT professionals.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Experience in managing IT projects, with a track record of delivering projects on time and within budget.
Preferred Qualifications:
  • Advanced certifications such as A+, ITIL, Microsoft, cybersecurity certifications.
  • Experience in a similar industry or organization size.
  • Technical proficiencies in Advanced Windows Server Infrastructure Management, Remote Desktop and/or Citrix, Security fundamentals, Database fundamentals, Azure, Microsoft 365, Vendor, Backup & DR.

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