Night Audit Associate

2 days ago


Kansas City, Missouri, United States HYATT Hotels Full time
{"title": "Night Audit Position", "content": "Hotel Kansas City Night Audit Opportunity

As a Night Auditor at Hotel Kansas City, you will play a vital role in ensuring the smooth operation of our front office during the overnight shift. Your responsibilities will include overseeing specific night audit duties, responding to guest needs, and maintaining accurate records of all cash, credit card, and credit transactions.

Key Responsibilities:
  • Provide exceptional guest service and respond to guest needs and requests in a friendly and positive manner.
  • Comply with company safety and security policies, procedures, and protocols.
  • Stay up-to-date on hotel selling strategies, promotions, and discounts.
  • Pre-assign rooms, register guests, and collect valid payment methods.
  • Prepare and explain charges at check-out and finalize guest charges.
  • Transmit and receive messages to guests and colleagues.
  • Keep accurate records of all transactions and post charges to room folios.
  • May deposit guest valuables in the hotel safe or safety deposit box.
  • Communicate status changes to guest rooms, meeting, or banquet facilities.
  • May assist with valet, shuttling guests, and baggage handling.
Requirements:
  • High school diploma or GED equivalency required.
  • 6-12 months related experience and/or training preferred.
  • Hotel experience preferred.

We are seeking a highly organized and detail-oriented individual to join our team as a Night Auditor. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional guest service, we encourage you to apply.

", "lang_code": "en-US"}

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