Customer Service Liaison

1 day ago


Iselin, New Jersey, United States Atrium Staffing Full time
About Atrium Staffing

We are a people-centric organization that fosters an environment of collaboration, high-performance, and innovation. Our team values your talents and celebrates your achievements.

Our Client Overview

Our client is a leading manufacturer with a strong reputation for reliable and efficient solutions. They specialize in producing high-quality products for their customers worldwide.

Job Summary

We are seeking a Customer Service Representative to join our client's team. This role requires experience managing orders using SAP and assisting clients via phone and email.

Responsibilities
  • Complete daily order entry via ERP for all business partner sales orders received via fax, email, and phone.
  • Answer client questions regarding product specification and capabilities.
  • Maintain strong product knowledge to assist clients in a timely manner.
  • Research inventory and billing discrepancies.
  • Handle orders from inception to delivery.
Requirements
  • 1+ years of experience in customer service in the manufacturing industry.
  • Experience managing orders for goods/products from inception to delivery.
  • Experience using an ERP system to manage orders.
  • Experience assisting customers via phone and email.
  • Experience collaborating with supply chain and distribution regarding delivery dates, tracking information, and order activity.
Benefits
  • Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).


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