Customer Service Liaison
1 day ago
We are a people-centric organization that fosters an environment of collaboration, high-performance, and innovation. Our team values your talents and celebrates your achievements.
Our Client OverviewOur client is a leading manufacturer with a strong reputation for reliable and efficient solutions. They specialize in producing high-quality products for their customers worldwide.
Job SummaryWe are seeking a Customer Service Representative to join our client's team. This role requires experience managing orders using SAP and assisting clients via phone and email.
Responsibilities- Complete daily order entry via ERP for all business partner sales orders received via fax, email, and phone.
- Answer client questions regarding product specification and capabilities.
- Maintain strong product knowledge to assist clients in a timely manner.
- Research inventory and billing discrepancies.
- Handle orders from inception to delivery.
- 1+ years of experience in customer service in the manufacturing industry.
- Experience managing orders for goods/products from inception to delivery.
- Experience using an ERP system to manage orders.
- Experience assisting customers via phone and email.
- Experience collaborating with supply chain and distribution regarding delivery dates, tracking information, and order activity.
- Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).
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