Senior IT Systems Engineer

1 week ago


Tampa, Florida, United States Hays Recruitment Full time
Job Title: Systems Engineer II

We are seeking a highly skilled Systems Engineer II to join our team at Hays Recruitment. As a key member of our IT department, you will be responsible for leading the execution of hardware strategy and customer service policies across our organization.

Key Responsibilities:
  • Lead the execution of hardware strategy and customer service policies to ensure successful deployment, adoption, and communication of technologies to support rapid growth.
  • Maintain and continuously update the hardware strategy and customer service best practices to drive business objectives.
  • Support the organization's new business growth through project planning, execution, and hypercare for new location buildouts.
  • Collaborate with the IT support organization to understand and address the impact of workspace IT decisions.
  • Lead efforts to resolve complex technical issues, including those related to hardware, software, and network components.
  • Manage and optimize core MDM platforms such as WorkspaceOne, Intune, and Jamf for client devices.
  • Strive to achieve the highest levels of customer service and employee satisfaction.
  • Ability to travel up to 25% to support various projects and initiatives.
Requirements:
  • 5+ years of IT experience, with a focus on workplace IT and end-user support, which includes leveraging ticketing systems such as JIRA.
  • Proven experience in comparing, selecting, and maintaining end-user hardware equipment.
  • In-depth knowledge of MDM best practices and managing platforms like WorkspaceOne, Intune, and Jamf. Solid knowledge of both Windows and macOS.
  • Extensive deployment and support experience with asset platforms including Windows, Mac, Chromebook, and Linux.
  • A self-starter who is proactive and eager to tackle problems and tasks head-on.
  • Proficiency in managing corporate assets through cloud-based IT systems.
  • Experienced in handling new construction projects, encompassing hardware setup and systems such as AV, CCTV, and building security systems.
  • Demonstrated success in automating system deployments with a focus on ZTE (zero touch enrollment).
  • Certifications: Jamf 200/300/400, VMware Certified Professional, Microsoft 365 Certified: Endpoint Administrator Associate.
What We Offer:
  • Medical, Dental, Life Insurance, 401K.
  • A professional recruiter who has intimate knowledge of the industry and market trends.
  • Support on resume writing, interview tips, and career planning.

We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.



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