Service Desk Analyst I
3 weeks ago
At Ensign-Bickford Aerospace and Defense, we're seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our IT department, you'll be responsible for delivering exceptional support to our internal customers, providing timely and effective solutions to their technical issues.
Key Responsibilities:- Provide front-line support to internal customers via phone, email, and in-person
- Triage and resolve technical issues related to infrastructure, applications, and personal technology systems
- Utilize advanced remote support tools to speed support and minimize downtime
- Document work tasks, resolutions, and standard practices to maintain knowledge lifecycle
- Participate in Continuous Improvement activities and lead lifecycle for one or more systems
- Train internal customers on computer, phone, mobile, and conference room technology
- Collaborate with project teams and vendors to execute smaller projects
- Serve as the main IT point of contact for one or more facilities
- Minimum 1-3 years of experience supporting Windows in a business environment
- Strong understanding of ITIL/IT Service Management framework
- Excellent communication and interpersonal skills
- Ability to diagnose and troubleshoot technical issues
- Experience with Windows 10, Active Directory, Network Connectivity, Printers, Software Installation, PC Hardware, and related peripherals and drivers
- Ability to work independently and collaboratively in a fast-paced environment
As a Service Desk Analyst I at Ensign-Bickford Aerospace and Defense, you'll have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.
Ensign-Bickford Aerospace and Defense is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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Service Desk Analyst I
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Moorpark, California, United States Ensign-Bickford Aerospace and Defense Full timeJob Title: Service Desk Analyst IEnsign-Bickford Aerospace and Defense is seeking a highly skilled Service Desk Analyst I to join our team. As a Service Desk Analyst I, you will be responsible for delivering front-line support to our internal customers, providing world-class telephone and remote support, as well as in-person support as necessary.Key...
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Service Desk Analyst I
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Moorpark, California, United States Ensign-Bickford Industries Full timeService Desk Analyst IEnsign-Bickford Industries, Inc. is seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our Global Service Desk, you will be responsible for delivering exceptional support to our internal customers, providing timely and effective solutions to technical issues.Key Responsibilities:Provide front-line...
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Moorpark, California, United States Ensign-Bickford Industries Full timeService Desk Analyst I Job DescriptionEnsign-Bickford Industries, Inc. is seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to our internal customers.Key Responsibilities:Provide front-line support to internal...
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Service Desk Analyst I
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Moorpark, California, United States Ensign-Bickford Industries Full timeService Desk Analyst I Job DescriptionEnsign-Bickford Industries, Inc. is seeking a highly skilled Service Desk Analyst I to join our team. As a Service Desk Analyst I, you will be responsible for delivering front-line support to our internal customers, providing world-class telephone and remote support, as well as in-person support as necessary.This is a...
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Service Desk Analyst I
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Moorpark, California, United States Ensign-Bickford Industries Full timeJob Title: Service Desk Analyst IJob Summary: We are seeking a highly skilled Service Desk Analyst I to join our team at Ensign-Bickford Industries, Inc. As a Service Desk Analyst I, you will be responsible for delivering front-line support to our internal customers, providing world-class telephone and remote support, as well as in-person support as...
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