Service Desk Analyst I

3 weeks ago


Moorpark, California, United States Ensign-Bickford Aerospace and Defense Full time
Service Desk Analyst I Job Description

At Ensign-Bickford Aerospace and Defense, we're seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our IT department, you'll be responsible for delivering exceptional support to our internal customers, providing timely and effective solutions to their technical issues.

Key Responsibilities:
  • Provide front-line support to internal customers via phone, email, and in-person
  • Triage and resolve technical issues related to infrastructure, applications, and personal technology systems
  • Utilize advanced remote support tools to speed support and minimize downtime
  • Document work tasks, resolutions, and standard practices to maintain knowledge lifecycle
  • Participate in Continuous Improvement activities and lead lifecycle for one or more systems
  • Train internal customers on computer, phone, mobile, and conference room technology
  • Collaborate with project teams and vendors to execute smaller projects
  • Serve as the main IT point of contact for one or more facilities
Requirements:
  • Minimum 1-3 years of experience supporting Windows in a business environment
  • Strong understanding of ITIL/IT Service Management framework
  • Excellent communication and interpersonal skills
  • Ability to diagnose and troubleshoot technical issues
  • Experience with Windows 10, Active Directory, Network Connectivity, Printers, Software Installation, PC Hardware, and related peripherals and drivers
  • Ability to work independently and collaboratively in a fast-paced environment
What We Offer:

As a Service Desk Analyst I at Ensign-Bickford Aerospace and Defense, you'll have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.

Ensign-Bickford Aerospace and Defense is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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