Commercial Client Support Specialist

5 days ago


Brooklyn, New York, United States Nesco Resource Full time

**About the Role:**

We are seeking a highly skilled Commercial Loan Servicing Lead to join our team at Nesco Resource. This is an exciting opportunity for someone who is passionate about commercial loan servicing and wants to take their career to the next level.

**Responsibilities:**

  • Administer moderate procedures, analysis, tasks, and reporting related to documentation for products or processes.
  • Review and ensure proper documentation or procedures for complex activities; check the work of less experienced employees.
  • Identify and resolve moderate issues by following established guidelines; escalate complex problems to a Senior Specialist or supervisor.
  • Provide service regarding billing inquiries, service requests, suggestions, and complaints from customers.
  • Use independent thought to recommend and implement programs to solve complex issues and contribute to workflow or process changes.
  • Research requests to a logical conclusion and execute remedial action; communicate results effectively and timely.

**Key Accountabilities:**

  • Perform accurate and timely monetary processing (e.g., processing Dollar Transaction Forms and Loan Initial Funding Requests).
  • Balance general ledger entries via the Automated Posting Application (APA) to minimize account outages; work with the Accounting department to correct discrepancies.
  • Post DDA entries via APA to the Hogan system; send out cashier checks and process outgoing wires based on service requests.
  • Process requests via departmental Quest, databases, and KeyView system, including Fee Waiver requests and changes to indicative account information.
  • Perform maintenance transactions on the CLS system (e.g., setting up borrowing base ticklers and other monetary/indicative system changes).
  • Review and action various reports to mitigate potential customer impact issues and ensure system integrity.

**Requirements:**

  • High School Diploma or equivalent work experience required; Bachelor's degree in Finance or Accounting preferred.
  • 2 years of experience with a strong knowledge of commercial loan servicing.
  • Solid understanding of accounting principles.
  • Familiarity with systems such as CLS/CL3 and LoanIQ.

**Compensation & Benefits:**

The estimated annual salary for this position is $70,000 - $90,000, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**Nesco Resource is an Equal Opportunity Employer:**


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