Client Services Support Specialist

4 weeks ago

Houston, Texas, United States Abbott Laboratories company Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

This role requires an understanding of IT Infrastructure technologies with general knowledge of networking (core and wireless), enterprise hosting, print services, and subject matter expertise in client services/end point support. Responsible for Manufacturing IT site support, this role requires an understanding of key Quality Management System and Cybersecurity requirements and principles and will actively contribute to Business & Technology Services (BTS) project support and performance metrics analysis. Should be able to work under minimal supervision and have excellent communication skills.

Key Responsibilities
  • Maintains productive relationships with peers and management in IT and site leadership. May have responsibilities to work directly with business leadership.
  • Strong communications skills with the ability to present technical ideas appropriately to customers with varying degrees of technical knowledge.
  • Highly responsive to site needs and capable of acting as the single point of contact to resolve complex-to-simple technology and operational challenges.
  • Higher level of decision making and/or specialized Endpoint troubleshooting expertise.
  • May include engineering tasks, business decisions/approvals, analysis and business/project planning, executive support services.
  • Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests.
  • Identify technical and process issues, trends, and recommend improvements.
  • Achieve a high level of customer satisfaction.
  • Comply with the desktop group practices and procedures.
  • May be required to provide on-call or after-hours support.
Requirements
  • Bachelor's Degree.
  • Minimum 1 Year related work experience.
Preferred Qualifications
  • Strong knowledge of End User Computing technologies.
  • Knowledge and use of ITIL management processes (e.g., change and incident management) and tools (e.g., ServiceNow).
  • Broad knowledge of IT Infrastructure technologies (e.g., Networking (core and wireless), Server Hosting and Storage, Directory Services).
  • Experience supporting Manufacturing IT/OT environment is a plus.

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