Chief Technical Partnership Specialist

4 days ago

Mountain View, California, United States ZipRecruiter Full time
Company Overview

ID.me is a leading enterprise software company that simplifies online identity verification. With a digital network of over 117 million registered members, the company empowers people to control their data and offers a trusted login experience for websites with the ID.me button.

ID.me's technology meets federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. The company's 'No Left Behind' initiative aims to expand digital access for all people, offering multiple pathways to verification – online self-serve, live video chat agents, and in-person.

ID.me has received numerous awards, including Deloitte's Technology Fast 500 and Washington Business Journal's Fastest Growing Companies. In recent quarters, the company raised $132 million in Series D funding, led by Viking Global Investors, bringing the total investment to over $275 million since its founding in 2010.

Job Overview

We are seeking an experienced Solutions Architect to join our dynamic team. As a key technical partner, you will ensure the successful implementation of our SaaS products for valued customers, providing guidance on product functionality, requirements, and best practices.

Responsibilities
  • Customer Engagement:
  1. Partner closely with a Customer Onboarding manager to deliver an impeccable onboarding experience.
  2. Act as the technical expert and product SME, prepared to offer guidance on product functionality, requirements, technology, and best practices.
  3. Establish strong relationships with key stakeholders to understand their business goals and technical requirements.
Technical Implementation:
  1. Lead customers through the technical implementation process of our SaaS products.
  2. Provide guidance on best practices, configuration, and customization to meet customer-specific use cases.
  3. Develop and deliver technical training sessions to customers on our technology, and the requirements to implement it.
  4. Provision and configure customer environments.
  5. Troubleshoot implementation issues and guide customers through resolution.
  6. Collaborate with customers to execute testing procedures, ensuring the reliability and performance of their implementation of our products.
Technical Account Maintenance and Management:
  1. Be the technical SME for all product-related objectives and projects for your assigned customer base.
  2. Lead technical engagements with customers throughout their lifecycle with ID.me.
  3. Provide technical guidance and consultation through additions of new use cases, migrations, and optimization.
Requirements
  • 5 years of experience as a Solutions Architect, Solutions Consultant, or similar.
  • Passionate about serving the customer; experience in a customer-facing role like consulting, Solutions Architect, or Technical Account Management.
  • Fundamental understanding/experience with REST APIs. Strong knowledge of Postman, ReadyAPI, Swaggerhub.
  • Experienced with at least one standard network security protocol (e.g. OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication).
  • Background in one or more of the following areas: Access Management platforms, Verification web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend development (Java, C#, Node.js, Python, PHP, Ruby).
  • Understand basic security features within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF, etc).
  • Confident dispensing knowledge to senior stakeholders and respectfully pushing back on customers who are not following best practices.
  • Technical presentation and communication skills.
  • Knowledge of the end-to-end software development lifecycle.
  • Experience with modern software development or operations and their associated technologies.
  • Bachelor's degree in Engineering, Computer Science, MIS or equivalent experience.
  • Travel up to 25%.
Salary

The estimated annual salary for this role is $120,000 - $180,000, based on experience, skills, education, and location.

Benefits

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company-wide holidays, short and long-term insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job-related factors.

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