Restaurant Team Leader

2 weeks ago

Cave City, Kentucky, United States Long John's SilversA&W Cave City Full time
Job Description

We are seeking a highly motivated and experienced Team Leader to join our team at Long John's Silvers/A&W Cave City. As a Team Leader, you will be responsible for assisting the Restaurant General Manager in executing daily operations, directing Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment, and maintaining speed of service, cleanliness standards, and operational needs.

Key Responsibilities:
  • Works in various positions as needed during shift in addition to Supervisor duties.
  • Directs Team Member activities to maintain speed of service, cleanliness standards, and operational needs.
  • Monitors Team Member productivity and performance, providing clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
  • Follows all company policies and procedures, maintaining a safe working environment throughout the restaurant.
  • Assists in orientation and training of new Team Members, using company training resources effectively.
  • Serves as a role model, developing positive relationships with Team Members and demonstrating engaging guest service at all times.
  • Takes appropriate and immediate action to resolve guest complaints, following up to ensure guest satisfaction.
  • Communicates effectively, filtering information between the Restaurant General Manager and Team Members as needed.
  • Assists the Restaurant General Manager in administrative activities, such as managing inventory, ordering product, preparing deposits, and maintaining financial and labor records.
Requirements:
  • Knowledge of food service operations, with a minimum of one year of experience in the industry.
  • Knowledge of food safety and physical safety guidelines.
  • Strong interpersonal skills, with the ability to develop and maintain effective working relationships.
  • Strong customer service skills, with the ability to provide engaging guest service at all times.
  • Strong problem-solving skills, with the ability to take appropriate and immediate action to resolve guest complaints.
Physical Requirements:
  • Able to lift up to 40 pounds.
  • Must be able to stand and exert fast-paced mobility for periods up to 4 hours in length.
Availability Requirements:
  • Must have flexible availability for scheduling.
  • Must be available for both opening and closing shifts.
  • Must be able to work beyond scheduled hours as business requires.

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